1

Not determined

This means that your Income-tax Return is still not processed. In such cases you should confirm if your return is filed and duly verified. You may check your Return verification status here. Below are different status of ITR-V Receipt Status :

a. ITR-V Received: ITR-V is received at CPC-Bangalore and successfully verified

b. ITR-V e-verified: Income-tax return is e-verified.

c. E-return for this Assessment Year has been Digitally signed: Return is filed with Digital Signature. It is verified with Digital Signature.

d. ITR-V not received: ITR-V is not received by CPC or e-verified. You should try e-verification process or send signed ITR-V to CPC Bangalore.

(Please note that return filed in paper form are not shown online, so if you have filed manually at Income-tax Office, then you need to wait)

Action to be taken: In  such cases, one should confirm if Income-tax return is filed and duly verified.

2

Refund paid

The Income-tax Department has sent the refund to you by Cheque or by direct debit to the Bank Account Number you provided while filing your return.

Action to be taken: 

In case you have received your refund, that's a good news. If not received  and you had opted for "Direct debit to your bank account", then contact your  bank  to check for any errors.

If you had opted for refund by cheque , but haven't received the cheque then check out the Speed Post tracking reference number for your cheque on the Refund Banker's website.

3

Assessment Year not displayed in Refund / Demand Status

No e-return has been filed for this PAN: You have missed to file the return.

Action to be taken:

You should file your Income-tax Return immediately.

4

No Demand no refund

You may have claimed a refund in your Income-tax return but according to the Income-tax department, you may not be liable for any refund as per their calculation. This may happen in case there is mismatch in their and your calculation of income or TDS details. In such cases, it may issue an intimation u/s 143(1) showing comparison between details submitted and details considered by Income-tax Department. If there is any mistake in the return, same can be corrected by filing rectification return.

Action to be taken: 

In case, there is any error or you have missed to enter any Income or Claim any deductions, then you can revise your return.

If you have received an intimation from the department, then firstly, understand the reason of difference in your computation and that by the department. If you agree with department's calculation, then file a rectification return after correcting your errors.

5

Refund Unpaid

It means that Income-tax department has sent refund to you but either your address is wrong or bank details provided are incorrect, due to which refund was not processed.

Action to be taken:

Visit this link of the Refund Banker’s website and enter your PAN and Assessment year for which you want to know the reason for refund failure and correct the same by updating the details on Income-tax department’s website and raising a refund re-issue request.

6

ITR processed refund determined and sent out to Refund Banker

It means that the Income-tax department has processed your return and Refund request is generated. The details are forwarded to the refund banker for processing the same. Check this status again after a few days for knowing the updation in status by the refund banker.

Action to be taken: 

The Refund Banker service will give you the latest details of your refund that may include speed post tracking, error messages in case of incorrect bank details etc. So, after a few days, check this status again.

7

Demand determined

It means that the Income-tax department has rejected your refund claim and instead raised an outstanding demand for unpaid taxes. You shall receive a notice from the department with exact amount of demand outstanding and reason for the same. Also this may be seen in Intimation u/s 143(1). If there is difference between amount calculated by Income-tax Department with details submitted in return, same can be corrected by filing Rectification Return.

Action to be taken: 

Check the intimation and understand the reason of difference. On a safer side, cross check with your e-Filing records to verify the information you provided was accurate. 

If you find that your own refund request was erroneous, pay the tax demanded by the I-T department within the time limit mentioned in the intimation.

If you think the I-T department made a mistake, you can  change/ update your information if necessary and file a rectification supporting your refund claim.

8

Contact Jurisdictional Assessing Officer

It means that the I-T department needs some clarification / Information regarding your Income-tax Return. When you receive such a message, contact the AO (Jurisdictional Assessing Officer) for your region.

Click here to find out details about your AO .

Action to be taken: 

After you have found out your Assessing Officer,  then contact him via telephone, post or email.