If during the payment, your card/bank account is charged twice or you have to make payment a second time for any reason then please provide us with both the transaction no. /order id which you would have received after making the payment in your e-mail from the payment gateway. You may also check for this in the bank statement of the Card/Account.
We will check with the Payment Gateway and track down both of your payments. One will be acknowledged by us and the other one will be reversed to you. Please note that normally refund cases take anywhere between 7-14 working days to process. In some cases, more delays can happen due to time taking the interaction between our payment gateway and your bank. Please be assured that no extra amount will be kept by us from what services you have opted for.