Unable to complete your ITR filing?
You can submit an online grievance through the Income Tax e-Filing portal if you are facing an issue relating to return filing, return processing, refunds, TDS, e-verification, rectification, portal access or other Income Tax Department services.
This guide explains how a registered taxpayer can raise a grievance after logging in to the e-Filing portal.
Keep the following information ready:
- Your PAN or e-Filing user ID
- The applicable Assessment Year or Tax Year
- A clear description of the issue
- Relevant screenshots, notices or supporting documents
- Details of any earlier request, return or communication
Steps to Raise a Grievance on the Income Tax Portal
Step 1: Log in to the Income Tax e-Filing Portal
Visit the Income Tax e-Filing portal.
Enter your user ID, password and the required security details to sign in to your account.
Step 2: Open the Submit Grievance Service
After logging in, go to the Grievances menu on your dashboard and select Submit Grievance.
Step 3: Select the Relevant Department
Select the department that is responsible for the issue you are facing.
For a problem relating to the e-Filing portal, return submission, statutory forms, JSON utility, login, profile, e-verification or another online service, select e-Filing.
Select the correct department:
- e-Filing: Portal access, return filing, forms, e-verification and other online services
- CPC-ITR: Return processing, refunds, demands, rectification and ITR-V issues
- CPC-TDS: Form 26AS, TDS statements, TDS certificates and TRACES-related issues
- AO: Matters requiring action by the jurisdictional Assessing Officer
Step 4: Choose the Applicable Act, Category and Subcategory
Select the following details from the available dropdown menus:
- The applicable legislation, such as the Income-tax Act, 1961 or the Income-tax Act, 2025
- The grievance category
- The grievance subcategory
Select the options that most closely describe your issue and click Continue.
Selection tip: Choose the Assessment Year or Income-tax Act that applies to the return, form, notice or transaction connected with your grievance. Selecting an unrelated category may delay its assignment to the appropriate department.
Step 5: Enter the Grievance Details
Enter the additional information requested on the screen. Depending on the selected category, you may be asked to provide details such as:
- Assessment Year or Tax Year
- ITR or form details
- Acknowledgement or transaction number
- Communication or notice details
- Refund, demand or processing information
Enter a clear explanation of the issue in the Grievance Description box. The description must contain at least 100 characters.
Step 6: Upload Supporting Documents
You may upload relevant supporting documents or screenshots to help the department understand the issue.
Depending on the grievance, useful attachments may include:
- A screenshot of the portal error
- ITR acknowledgement
- Tax-payment challan
- Form 26AS or AIS extract
- Refund or demand communication
- Notice or order issued by the department
Protect sensitive information: Upload only documents relevant to the grievance. Do not include passwords, banking PINs, card details or one-time passwords.
Step 7: Review and Submit the Grievance
Review the selected department, category, Assessment Year or Tax Year, grievance description and attachments.
After confirming that the information is correct, click Submit Grievance.
Save the Grievance Acknowledgement Number
After successful submission, the portal will generate a Grievance Acknowledgement Number.
Save this number carefully. It is required to identify the grievance and check its status later.
Important: Submitting a grievance does not itself revise a return, remove a demand, issue a refund or complete a pending compliance action. Complete any separate return-filing, rectification, response or verification requirement within its applicable time limit.
How to Check Income Tax Grievance Status
To view the status after logging in:
- Log in to the Income Tax e-Filing portal.
- Open the Grievances menu.
- Select View Grievance Status.
- Use the available filters, such as date logged, department or status.
- Open the relevant grievance to review its current status or response.
The status can also be checked before login by using the grievance acknowledgement number and the mobile number used while submitting the grievance.
Can an Unregistered User Raise a Grievance?
Yes. A person who is not registered on the e-Filing portal can also submit a grievance through the pre-login grievance service.
The user may be required to provide their name, email address and mobile number and verify the contact details using one-time passwords before submitting the grievance.
Frequently Asked Questions
Do I need to e-verify a grievance?
No. E-verification is not required merely for submitting a grievance.
Which department should I select for a refund issue?
Issues relating to the processing of an ITR or non-receipt of a refund are generally submitted to CPC-ITR. Select the category and subcategory that most accurately describe the issue.
Which department should I select for a Form 26AS issue?
Issues involving Form 26AS, TDS statements or TRACES are generally submitted to CPC-TDS.
Can I attach documents to my grievance?
Yes. Supporting documents are optional, but relevant screenshots, acknowledgements, challans or communications may help explain the issue.
What should I include in the grievance description?
Clearly mention the issue, applicable year, relevant transaction or acknowledgement number, expected result, actual result and any error message displayed on the portal.
Official Income Tax Department Guidance
For the latest procedure, refer to the Submit Grievances User Manual published by the Income Tax Department.
For Assisted Service, please WhatsApp us on +91-9320546101 or raise a support ticket here
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