You can escalate a ticket if there is pending response from Support team for more than 48 hours on your already raised ticket. Here is a step-wise guide to escalate an existing query.
Step 1: Login to myITreturn
Step 2: Click on your help tickets
Step 3: Click on relevant ticket to escalate.
Step 4: Update your comment and submit.
Comments
0 comments
Article is closed for comments.