How to resolve Aadhar and PAN not linking issue in myITreturn

If your PAN and Aadhaar are already linked, but the updated Aadhaar status is not reflecting on the Income Tax e-Filing portal or you are facing difficulty completing e-Verification using Aadhaar OTP, you can try refreshing your profile information.

Follow the steps below to refresh your PAN–Aadhaar details and retry the e-Verification process.

Step 1: Log in to the Income Tax e-Filing Portal

Visit the Income Tax e-Filing Portal 

Enter your PAN and complete the login process using your password and the required authentication.

Note: If you do not remember your password, click Forgot Password on the login page and follow the instructions to reset it.

Step 2: Open My Profile

After logging in, go to your profile section and select My Profile.

This section contains your personal details, contact information and PAN–Aadhaar-related information.

Step 3: Compare Your PAN and Aadhaar Details

Under Personal Details, locate the Compare with PAN and Aadhaar option and select it.

This allows you to check whether the information available in your e-Filing profile corresponds with the details available against your PAN and Aadhaar.

Step 4: Refresh Your Details

On the profile screen, click the Refresh icon shown against the relevant details.

This helps the portal fetch and display the latest available information.

Once the refresh is completed, check whether the updated Aadhaar information is now visible in your profile.

Step 5: Confirm Your Aadhaar Link Status

Check the Aadhaar status displayed on the portal.

If your PAN and Aadhaar are successfully linked, the status should show as Linked.

You can also check your PAN–Aadhaar linking status through the Link Aadhaar/View Status facility available on the Income Tax e-Filing portal.

Step 6: Retry the e-Verification Process

After confirming that your Aadhaar status is showing as Linked, return to the e-Verification process and try completing verification using Aadhaar OTP.

If the status has only recently been updated or refreshed, allow a short period for the information to synchronise before retrying the e-Verification process.

What if the Aadhaar Status Still Does Not Update?

If your PAN and Aadhaar are linked but the portal continues to show an incorrect status, you can try the following:

• Check your status through the Link Aadhaar/View Status facility on the Income Tax e-Filing portal.
• Ensure that your PAN and Aadhaar details are correct.
• Log out of the e-Filing portal and log in again.
• Retry the e-Verification process after the updated status is reflected.
• If the issue continues, contact the Income Tax e-Filing helpdesk or seek assistance.

Important Note

Refreshing your profile does not itself link PAN with Aadhaar. This process is useful where PAN and Aadhaar have already been linked but the latest information is not being reflected in your e-Filing profile.

If your PAN and Aadhaar are not linked, use the official Link Aadhaar facility and complete the applicable linking process first.